Tuesday, October 03, 2006

Dedicated to Customer Success

We would like to take a moment to recognize a few of our Agent Success Coaches here at HouseValues on a job well done!

"Shannon, Ann, Bernard – nice work taking great care of our customers. This shows your level of passion and dedication to helping our customers feel special as part of the HouseValues family. I was really impressed when Shelly shared these stories with me and I wanted to take a moment to recognize you for thinking outside the box and doing great things for customers. The best ideas arise out of stories like this.

Thank you!"

-Scott Smith, Vice President, Customer Success

Some stories for you about the dedication of our coaches:

Shannon O’Connor
Shannon got Mariner tickets for an agent and his wife who were visiting from Alaska and accompanied them to the game on her own time.

Ann Good
Ann used her cell phone while waiting for a flight to call agents to set up coaching sessions. She had some coaching sessions at the airport.

Bernard Alford
Bernie created a web site for one of his agents on his own time. The agent was thrilled. He had the opportunity to meet this agent when he was at the Philly seminar last week.