Friday, March 10, 2006

And now, a word from our customers

Like most businesses, we hear from our customers around the clock. Many tell us how we can improve our system, and those calls are vitally important to us. But many others are from customers who are sharing their successes, and in some cases sharing how HouseValues has changed their life.

These are an inspiration to us, and further proof that the hard work we put in every day is benefitting consumers and real estate professionals alike.

Below is an example of the kind of messages we receive, this relayed based on a phone conversation with one of our sales managers.

From: Joyce
Sent: Friday, March 10, 2006 8:41 AM
Subject: Andrea Bliley- phenomenal success!

Wanted to share with you one of our biggest success stories in Richmond, VA...

Almost exactly 1 year ago (03/18/05), Andrea Bliley called in and asked about a HouseValues subscription. She was a referral from our top success story in Richmond, Jennifer James. I spoke to Andrea and she signed on the spot!

Not only did she have almost immediate success with JustListed, I later found out from a subsequent referral of hers that when she started with HouseValues, she was on the verge of quitting real estate and going back to waiting tables because she just couldn’t catch a break.

I called her today and she informed me that she has 13 closings this month, 4 of which are from HouseValues and JustListed leads and an additional 2 are from referrals from HouseValues and JustListed leads! In April, she has another 3 scheduled and 2 of those are from our leads as well. All of her success she attributes in part to Market Leader. As of the end of March she will have closed 15 transactions so far in 2006.

I gave her a lot of kudos because we have other agents in her market not doing as well as she is. When I told her that she stated, “That’s because they’re not working the leads hard enough!” She says that she’s been approached by other lead generating and branding companies and tells each one that they will never get her away from HouseValues. She told me that HouseValues is the best thing that ever happened to her and that she loves us!

She is planning on attending the HouseValues seminar on Tuesday.

Thanks and have a great day!